Privacy Policy

Trigg Medical Pharmacy

Last updated: December 2025

Trigg Medical Pharmacy is committed to protecting your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Trigg Medical Pharmacy is an independent community pharmacy located in Trigg, Western Australia. We provide pharmacy services, health advice, testing services and related healthcare support.

2. What information we collect

We may collect personal information including, but not limited to:

  • Your name, address, date of birth and contact details

  • Medicare details and other government identifiers (where required by law)

  • Health information, including medical history, test results and medication records

  • Information provided during consultations, testing or health services

  • Payment and billing information

  • Website enquiries, newsletter sign-ups and communication preferences

Health information is considered sensitive information under Australian privacy law and is handled with a higher level of care.

3. How we collect information

We collect personal information when you:

  • Visit or contact the pharmacy in person, by phone or online

  • Complete forms, questionnaires or consent documents

  • Use our health services or testing programs

  • Subscribe to our newsletter or submit an online enquiry

  • Interact with our website (limited technical data only)

Where possible, we collect information directly from you. In some cases, we may receive information from your GP, specialist or other healthcare providers with your consent or as permitted by law.

4. Why we collect and use your information

We collect and use personal information to:

  • Provide pharmacy services, health advice and personalised care

  • Conduct and interpret health testing and assessments

  • Communicate with you about your care, results or follow-up

  • Comply with legal, regulatory and professional obligations

  • Improve our services and patient experience

  • Send health information or updates where you have opted in

We only collect information that is reasonably necessary for these purposes.

5. Disclosure of personal information

We may disclose your personal information to:

  • Healthcare professionals involved in your care (e.g. GPs or specialists)

  • Service providers who assist us in operating our business (e.g. IT, pathology or software providers), under confidentiality obligations

  • Government bodies where required or authorised by law

We do not sell or rent your personal information.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. This includes secure systems, restricted access and confidentiality obligations for staff.

When personal information is no longer required, we securely destroy or de-identify it in accordance with legal and professional requirements.

7. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date.

Requests can be made by contacting us using the details below. We may require verification of your identity before processing your request.

8. Website and communications

Our website may collect limited information such as IP address, browser type or pages visited for website analytics purposes only.

If you subscribe to our newsletter or communications, you may opt out at any time by following the unsubscribe link or contacting us directly.

9. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Trigg Medical Pharmacy
Shop 4, 131 Lynn Street
Trigg WA 6029
Phone: (08) 9447 7314
Email: triggmedicalpharmacy@gmail.com